Every claim prepared.Every decision yours.
CADB Solutions reads each traveller claim, gathers the booking, the flight data and the law, and drafts the reply. Then it stops. A named manager decides.
- CreteFlight 4h12 lateTo approve
- PugliaRoom not as bookedDrafted
- CorsicaBoat excursion cancelledInfo requested
- LisbonCharged twiceSent
- Strikes
- Cancellations
- Storms
- High season
- Cold front
- Warm front
Claim status
- Drafted
- Info requested
- Sent
- To approve
Example claim. Sample data, not a customer case.
ARV-77310Crete, 7-night package, flight and hotel
- 09:14IntakeEmail received, booking ARV-77310 matched from “forfait”
- 09:15EvidenceFlight data confirms arrival 4h12 late
- 09:15LawDirective (EU) 2015/2302 and Code du tourisme applied
- 09:16DraftInternal analysis and a reply in French ready
- nowDecisionWaiting for the manager. Nothing has been sent.
Example claim. Sample data, not a customer case.
Today, the answer depends on who opens the claim.
The booking sits in one system, the flight record in another, the weather nowhere, and the law in someone's head. Two people give two answers to the same complaint.
And claims never arrive one at a time. A strike, a cancelled flight or a storm in high season brings a whole departure into the inbox at once.
Claim and don't blame.
The same facts and the same law are gathered for every claim, so the same case gets the same answer. Every decision carries the name of the manager who made it, and the record cannot be rewritten.
How it works
- 01
Intake
The claim arrives in your existing mailbox. Its message and PDFs are read, the booking reference, dates, travellers and request are pulled out, and the language is detected.
- Tied to its claim by an explicit reference, never guessed from headers
- Understands “dossier”, “forfait”, “séjour”, “circuit” and “croisière”
- Traveller identifiers replaced before any AI model sees the text
- 02
Evidence
Before a word is drafted, the booking is matched and the facts are checked: flight data for delays and cancellations, official weather records and Météo-France alerts for storms.
- Lookups send a flight number and a date, never a traveller's name
- 03
Law and drafts
The applicable law is found in a curated corpus: the Package Travel Directive with French, German and UK layers. Two texts follow: an analysis for your team and a reply for the traveller.
- Cites only the law it holds; weak grounding raises a flag
- The reply is written in the traveller's language
- 04
Decision
A named manager is told the claim is ready, then approves it, edits it, asks the traveller for more, or rejects it. Nothing leaves and no money moves before that.
- Notified by email, Slack or Teams
- Compensation is decided by the manager, never by the AI
- 05
Record and remember
The decision is written to an audit trail with the manager's name. How your team decided becomes precedent for the next similar claim, with personal details removed.
- A claim can wait days for a decision without being lost
- A follow-up after closing opens a linked case; the decision stays as made
Everything a decision needs, on one screen.
The Reclamations Desk shows the queue, the law applied, the evidence and both texts side by side, with one bar to decide. French first, also in English.
- CreteFlight 4h12 lateTo approve
- PugliaRoom not as bookedDrafted
- CorsicaBoat excursion cancelledInfo requested
- LisbonCharged twiceSent
- One queue, sorted by what needs you first
- The law applied and the evidence on every claim
- Analysis and reply kept apart: only the reply can leave
- One decision bar, with your name on it
Traveller data, kept to a minimum.
- Each operator's data is isolated by the database itself, with PostgreSQL row-level security
- Identifiers are replaced before any text reaches an AI model
- Evidence lookups carry no traveller names
- Personal data is encrypted at rest
- An append-only audit trail names the person behind every decision
- Nothing reaches a traveller without a named manager's approval
- A new operator is a configuration, not custom code
No ISO 27001 or SOC 2 certification is claimed at this stage.
The first operators shape what comes next.
CADB Solutions runs end to end on a staging server and is being demoed. We are looking for the first tour operators to pilot it on their own claims.
- 01A callWe learn how your team handles claims today.
- 02Your setupYour mailbox, booking data, languages and jurisdictions, set up by configuration.
- 03Real claimsThe system prepares, your managers decide every outcome.
- 04Review togetherWe look at the results with you. No figures are published before the pilot measures them.
Pilot pricing on request.
The legal corpus is under review by a jurist. Commercial availability follows that review; a supervised pilot does not wait for it.