The back office for every traveller claim.
CADB Solutions reads each traveller claim, gathers the booking, the flight data and the law, and drafts the reply. Then it stops. A named manager decides.
- A named manager approves every outcome
- EU, French, German and UK package-travel law
- Replies in the traveller's own language
- Identifiers removed before any AI sees them
- Inbox
- Booking system
- Airline status
- Weather alerts
- Policy documents
- Consumer law
- Spreadsheet
- Team chat
Today, the answer depends on who opens the claim.
The booking sits in one system, the flight record in another, the weather nowhere, and the law in someone's head. Two people give two answers to the same complaint.
And claims never arrive one at a time. A strike, a cancelled flight or a storm in high season brings a whole departure into the inbox at once.
ARV-77310Crete, 7-night package, flight and hotel
« Bonjour, notre vol aller pour Héraklion est arrivé avec plus de quatre heures de retard et nous avons perdu la première soirée de notre forfait… »
- 09:14IntakeEmail received, booking ARV-77310 matched from “forfait”
- 09:15EvidenceFlight data confirms arrival 4h12 late
- 09:15LawDirective (EU) 2015/2302 and Code du tourisme applied
- 09:16DraftInternal analysis and a reply in French ready
- nowDecisionWaiting for the manager. Nothing has been sent.
Example claim. Sample data, not a customer case.
Claim and don't blame.
The same facts and the same law are gathered for every claim, so the same case gets the same answer. Every decision carries the name of the manager who made it, and the record cannot be rewritten.
The first operators shape what comes next.
CADB Solutions runs end to end on a staging server and is being demoed. We are looking for the first tour operators to pilot it on their own claims.
A call
We learn how your team handles claims today.
Your setup
Your mailbox, booking data, languages and jurisdictions, set up by configuration.
Real claims
The system prepares, your managers decide every outcome.
Review together
We look at the results with you. No figures are published before the pilot measures them.
Pilot pricing on request.
The legal corpus is under review by a jurist. Commercial availability follows that review; a supervised pilot does not wait for it.