CADB Solutions reads each traveller claim, gathers the booking, the flight data and the law, and drafts the reply. Then it stops. A named manager decides.
Claim And Don't Blame. For European tour operators, France first.
ARV-77310
Crete, 7-night package, flight and hotel
« Bonjour, notre vol aller pour Héraklion est arrivé avec plus de quatre heures de retard et nous avons perdu la première soirée de notre forfait… »carte-embarquement.pdfAnalysis Internal
Outbound flight 4h12 late, confirmed by flight data. First evening of the package not provided. Basis: Directive 2015/2302, Code du tourisme. Confidence: high.
Reply FR
Madame, Monsieur, nous vous remercions de votre message et sommes sincèrement désolés pour le retard de votre vol aller…
Waiting for the manager. Nothing has been sent.
Claim and don't blame.
The same facts and the same law are gathered for every claim, so the same case gets the same answer. Every decision carries the name of the manager who made it, and the record cannot be rewritten.
The claim arrives in your existing mailbox. Its message and PDFs are read, the booking reference, dates, travellers and request are pulled out, and the language is detected.
Before a word is drafted, the booking is matched and the facts are checked: flight data for delays and cancellations, official weather records and Météo-France alerts for storms.
The applicable law is found in a curated corpus: the Package Travel Directive with French, German and UK layers. Two texts follow: an analysis for your team and a reply for the traveller.
A named manager is told the claim is ready, then approves it, edits it, asks the traveller for more, or rejects it. Nothing leaves and no money moves before that.
The decision is written to an audit trail with the manager's name. How your team decided becomes precedent for the next similar claim, with personal details removed.
The Reclamations Desk shows the queue, the law applied, the evidence and both texts side by side, with one bar to decide. French first, also in English.
Example claim. Sample data, not a customer case.
One queue, sorted by what needs you first
The law applied and the evidence on every claim
Analysis and reply kept apart: only the reply can leave
No ISO 27001 or SOC 2 certification is claimed at this stage.
CADB Solutions runs end to end on a staging server and is being demoed. We are looking for the first tour operators to pilot it on their own claims.
We learn how your team handles claims today.
Your mailbox, booking data, languages and jurisdictions, set up by configuration.
The system prepares, your managers decide every outcome.
We look at the results with you. No figures are published before the pilot measures them.
Pilot pricing on request.
The legal corpus is under review by a jurist. Commercial availability follows that review; a supervised pilot does not wait for it.