Same claim, same answer, whoever opens it.

CADB Solutions reads each traveller claim, gathers the booking, the flight data and the law, and drafts the reply. Then it stops. A named manager decides.

Join the pilot See a claim decided

Today, the answer depends on who opens the claim.
Claim	Looked up in	Answer
Example claim. Sample data, not a customer case.
ARV-77310	Inbox, Spreadsheet	Answer struck out
ARV-77310	Booking system, Team chat	Answer struck out
ARV-77310	Flight data confirms arrival 4h12 late. Directive (EU) 2015/2302 and Code du tourisme applied.	Decision: manager [name]
Claim and don't blame.

A named manager approves every outcome
EU, French, German and UK package-travel law
Replies in the traveller's own language
Identifiers removed before any AI sees them

How it works

Step	What happens	Details
Intake	The claim arrives in your existing mailbox. Its message and PDFs are read, the booking reference, dates, travellers and request are pulled out, and the language is detected.	Tied to its claim by an explicit reference, never guessed from headers Understands “dossier”, “forfait”, “séjour”, “circuit” and “croisière” Traveller identifiers replaced before any AI model sees the text
Evidence	Before a word is drafted, the booking is matched and the facts are checked: flight data for delays and cancellations, official weather records and Météo-France alerts for storms.	Lookups send a flight number and a date, never a traveller's name
Law and drafts	The applicable law is found in a curated corpus: the Package Travel Directive with French, German and UK layers. Two texts follow: an analysis for your team and a reply for the traveller.	Cites only the law it holds; weak grounding raises a flag The reply is written in the traveller's language
Decision	A named manager is told the claim is ready, then approves it, edits it, asks the traveller for more, or rejects it. Nothing leaves and no money moves before that.	Notified by email, Slack or Teams Compensation is decided by the manager, never by the AI
Record and remember	The decision is written to an audit trail with the manager's name. How your team decided becomes precedent for the next similar claim, with personal details removed.	A claim can wait days for a decision without being lost A follow-up after closing opens a linked case; the decision stays as made

Claim and don't blame.

The same facts and the same law are gathered for every claim, so the same case gets the same answer. Every decision carries the name of the manager who made it, and the record cannot be rewritten.

The first operators shape what comes next.

CADB Solutions runs end to end on a staging server and is being demoed. We are looking for the first tour operators to pilot it on their own claims.

How the pilot runs
A call	We learn how your team handles claims today.
Your setup	Your mailbox, booking data, languages and jurisdictions, set up by configuration.
Real claims	The system prepares, your managers decide every outcome.
Review together	We look at the results with you. No figures are published before the pilot measures them.

Pilot pricing on request.

The legal corpus is under review by a jurist. Commercial availability follows that review; a supervised pilot does not wait for it.